Thank you for shopping with Wimexa. Below is everything you need to know about our shipping timelines, fees, and process.
1. Order Processing Time
All orders are processed within 1–3 business days
Once shipped, you will receive a tracking number via email
2. Estimated Delivery Times
| Region | Estimated Delivery Time |
|---|---|
| Mexico | 7–12 business days |
| United States | 8–15 business days |
| Europe | 10–18 business days |
| Other countries | 12–21 business days |
Note: Delivery times may vary depending on customs clearance, local holidays, or logistical delays.
3. Shipping Costs
Free Shipping is available on most orders
Some remote areas may require a small additional fee (displayed at checkout)
4. Tracking Your Order
Once your package is shipped, you’ll receive a tracking link via email.
You can also track your order anytime via the Track My Order page.
5. Customs, Duties & Taxes
Wimexa is not responsible for any customs or import fees charged by your local government
Customers are responsible for understanding their country’s import regulations
6. Lost or Delayed Packages
If your tracking hasn’t updated in 15 business days, please contact us:
support@wimexa.com – we’ll investigate and resolve it as soon as possible.
7. Change of Shipping Address
Requests for address changes must be made within 12 hours of placing the order.
We are not responsible for lost packages due to incorrect addresses.
8. Partial Shipments
Sometimes orders are shipped in multiple packages to ensure faster delivery.
You will receive separate tracking numbers if that occurs.
