At Wimexa, customer satisfaction is important to us. However, as a global dropshipping platform, our return policy is subject to specific terms and conditions to ensure fair use.
1. Eligibility for Returns
We only accept returns or replacements if:
The item arrives damaged or defective
The wrong item was shipped
The item is significantly different from the description
To be eligible, requests must be submitted within 7 days of delivery with photo or video evidence of the issue.
Note: Items must be unused and in original condition.
2. Non-Returnable Items
For hygiene and safety reasons, we do not accept returns for:
Pet beds, toys, or accessories that have been used
Any items without original packaging
Products ordered by mistake (wrong size/color selected by customer)
3. Refunds (if applicable)
Once your return is approved:
A refund will be issued to your original payment method
Please allow 5-10 business days for processing, depending on your bank
We reserve the right to partially refund or deny a refund if the returned item does not meet the criteria.
4. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact our team with clear proof and your order number.
5. Return Shipping
We do not provide return shipping labels
Customers are responsible for return shipping costs unless the issue was caused by us
⚠️ Do NOT return items to the address on the package. This is NOT our return warehouse. Always contact support first.
6. Cancellations
Orders can only be canceled within 12 hours of purchase. After that, we begin processing and cannot guarantee cancellation.
7. Contact Us
For returns or refund requests, please email us at:
support@wimexa.com
Include your order number and clear photos/videos of the issue.
